Benefits

• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $10,000 Student Loan Repayment ($5,000 part-time)
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year($125 for part-time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

Pay Starting at: $22.66+ per hour based on experience

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

• Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional and financial well-being.
• Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Description

This position comes with a $3,000 sign-on bonus**

ThePatient Relations/Interpreter Services Liaisonreflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.
Serves Hospital as Medically Trained Interpreter in a professional and ethical manner.

ThePatient Relations/Interpreter Services Liaisonserves Hospital as Medically Trained Interpreter in a professional and ethical manner.

Hours: 12:30pm - 8:00pm, including a weekend and holiday rotation (FTE = 0.9)

Responsibilities:

• Provides complete and accurate interpretation of the spoken word in a variety of encounters with patients, visitors, staff, and others.
• When necessary, completes pre-encounter session informing clinical staff of cultural specifics that may impact the situation as well as the importance of speaking in short phrases taking frequent pauses to allow interpretation.
• Works agreed upon shifts. Informs on call individual or manager via phone or in person (no messages) 24 hours prior to any shift that you are scheduled for and not able to work.
• Serves as an advocate for the patient to ensure that his or her Patient Rights are honored.
• Assists in the translation of critical forms into various languages as patient population trends necessitate. Evaluates and prioritizes interpretation requests, ensuring that requests are triaged for the most appropriate and timely response determining if the request will be referred to phone service interpreters or if an in-house interpreter will fulfill the request.
• Completes new admissions rounding.
• Introduces newly admitted patients who are LEP or Deaf/HoH to the communication options provided by interpreter services.
• Collects data on the utilization of internal and external interpreters during each shift worked.

#INDW

Qualifications

Required:

• High school graduate or equivalent
• Medically trained interpreter
• One year health care experience

Preferred:

• Three years healthcare experience

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status will be kept confidential according to EEO guidelines.

Current employees and former employees that have terminated in the last year are not eligible for a sign-on bonus.