Emergency Services Intake Manager - Job at Universal Health Services, Inc. in Chicago, IL

JOB SUMMARY: Assists Director of Emergency Services in oversight of daily activities within the department. Monitors data entry and assists in educating other clinicians within the department. Responds to clinical inquiry calls from families or referring professionals and completes level of care assessments. Crisis assessments include the ability to assess current risk factors (suicidal, homicidal, psychosis, self-injurious, substance abuse...), family dynamics, health screen, treatment history, medications, etc.). Provides appropriate clinical triage. Ensures prompt response to patient and referral needs, provides supervision to staff, assures appropriateness of risk assessments, crisis interventions and referrals to level of care. Knowledgeable and able to explain Hospital programs and services. Understands basic growth and development needs, specific to the age and population served. Oversees the admission process including appropriateness of the admission, completion of all required admission paperwork, pre-certifications and coordination of care with the Physician. Provides accurate and complete information to Hospital Administration and physicians regarding admissions, referrals, discharges etc. Trains other staff in admission process, policies and procedures. Assures compliance with all applicable mental health laws, codes, rules and regulations. Maintains all data/records regarding the intake and admission process and follows all policies/procedures related to release of information and confidentiality. Obtains, organizes and has current information regarding discharges, bed availability, admission times, level of care assessments, etc. Has a strong understanding of the department computer systems. Completes and distributes corporate reports, completes staffing schedules and maintains forms and documents. Assists Director of Emergency Services with 24/7 responsibility for the department, including, but not limited to, being on ensuring the department is staffed and being on call. Participates in rotating AOC schedule to provide administrative support/coverage for the entire hospital. This is the equivalent of an Emergency Room environment, it is fast paced and requires the ability to multitask and handle highly stressful situations. Other duties as assigned.

JOB SPECIFICATIONS: To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

Education: Masters Degree required in Social Work, Counseling, Psychology or related clinical field, or RN

Experience: Two years of psychiatric experience preferred, specifically in an intake department.

Licensure/Certification: LCPC, LCSW or RN licensure in the State of Illinois preferred. BLS Provider certification through the American Heart Association and CPI certification required upon completion of orientation. BLS Provider and CPI certifications must remain active throughout employment.

Knowledge: Thorough understanding of the DSM-V criteria, psychotropic medications, and assessment skills with the ability to develop quick and strong clinical rapport. Working knowledge of Illinois Confidentiality Act, Illinois Mental Health Code, EMTALA and ILPA process. Must posses a detailed understanding of psychiatric criteria for various levels of care and insurance/benefit verifications. Have the ability to provide de-escalation techniques and crisis stabilization. Must be able to utilize CBT, Trauma Informed Care and Crisis Intervention effectively. Must be able to work cooperatively with other hospital staff and community agencies. Good organization skills, attentive to detail, thorough, as well as excellent oral and written clinical communication skills.

UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $13.4 billion in 2022. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 94,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion, and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449

Pay Transparency:

To encourage pay transparency, promote pay equity, and proactively address regulations, UHS and all our subsidiaries will comply with all applicable state or local laws or regulations which require employers to provide wage or salary range information to job applicants and employees. A posted salary range applies to the current job posting. Salary offers may be based on key factors such as education and related experience.