About Us

Daifuku is the nation's leading independent, U.S.-based provider of intelligent material handling systems. With hundreds of engineers in-house, the company designs, manufactures, integrates, and installs the full spectrum of intralogistics solutions. We provide leading-edge conveyor and sortation systems, voice and light-directed order fulfillment equipment, controls and software, robotics, mezzanines, and structures.

If you want to join a team of industry leading experts and who want to create an impact on the future of material handling solutions, we want to hear from you.

Position Summary

TheSystem Operationsteamprovides our clients withITand first-level troubleshooting expertisefor project Go-Live,ramp up,andstabilization.Itconsists ofwell-rounded employeeswho can accurately assess andfacilitatesolutions for onsite issues.

Troubleshootsfirst level issuesonsite andfacilitatessolutions forsecond and third levelissues.

• Findsapplicable data, through SQL queries/softwareapplications/server logs, to solve and/or support solutions/customerissues.

• Collaboratewith customers to enable the successfuloperation ofour automated solutionsin theirfacilities

• Assists in writing site-specific documentation, such as failover processes, startup scripts,orchange request ideas.

• SupporttheSystem Validation Team, Software Implementation, and the System IntegrationTeamduring commissioning and UAT whenever the opportunity arises.

• Other duties asassigned

• Some travelmayberequired (up to10%)

• High school graduatewith 3 years' experience working in IT related field

• Understanding and/or experience with SQL, DB structuring

• Networking tools and SSH client experience is a plus

• Associate degree or equivalent experience in Computer Science/Engineering or Information Systems, Operations Management, Industrial Engineering, Logistics & Supply Chain, Data & Analytics, or similar degree preferred