Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Job Description

The world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impact-in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we'd like to know: Are you FIS?

About the role:
As a Document & Training Analyst, you will work with the Industrial Engineers and the Operations Leadership teams to document the end-to-end production process and training materials for our best-in-class products that will define the world of Fintech. You'll work as part of a team in an agile setting and must be self-motivated, proactive, flexible, and organized.

About the team:
Join the Commercial and BPaaS (Business Process as a Service) delivery improvement team in Romeoville today! In this facility, we provide 24/7 Card Production support, and you'll have the opportunity to work directly with our Industrial Engineer. You will also have the opportunity for travel to meet our counterpart teams in San Antonio, TX & St. Petersburg, FL! In addition, you will have exposure to other product lines under BPaaS remit (Print, Lockbox, and Item Processing).

What you will be doing:

• Work on-site approximately 5 days a week to coordinate with the Industrial Engineer and Operations Management team and become familiar and comfortable with the site operations and processes, with future opportunity for remote work flexibility (to be discussed with direct manager upon hire).
• Maintain documentation related to Card Production & other business procedures.
• Maintain work instructions associated with card and other product manufacturing.
• Work with the Operations Management Team and Industrial Engineer to create training materials for Operations/Production activities.
• Complete annual reviews and audits on procedures/training materials to ensure they remain accurate and up to date.
• Work directly with our Industrial Engineer to understand and analyze the business of today and to make recommendations and improvements related to efficiencies that align with our Future Forward Initiative.
• Delivering working product increments to our clients, on time and on budget, according to the best quality standards.
• Working with Product Management, stakeholders, peers, and teams to define and prioritize the product backlog for your team.
• Driving improvements in solution design, analysis, and testing activities.

What you will need:

• Knowledge of basic financial analysis principles and ratios.
• Proficiency in industry-standard process mapping and analysis methodologies (such as Visio)
• Ability to work across different types of teams (strong interpersonal skills).
• Knowledge in procedure writing.
• Ability to coach/share learnings and procedures.
• A bachelor's degree in business administration, finance, computer science or information systems, industrial engineering, or technical writing. Equivalent experience will be considered in lieu of degree.
• Strong verbal & written communication skills.
• Experience with oral presentations.
• Ability to work in groups.
• Ability to learn quickly and be adaptable.

Nice to have:

• Six sigma green belt or equivalent.
• Knowledge of Lean Manufacturing.
• Knowledge of Business Process Management.
• 3 to 5 years of practical experience or strong internship experience, and a desire to learn and grow.

What we offer you:
At FIS, we are as committed to growing our employees' careers as our own business. We offer:

• Opportunities to innovate in fintech
• Inclusive and diverse team atmosphere
• Professional and personal development
• Resources to contribute to your community
• Competitive salary and benefits

#LI-MA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass