Position Overview

The IMS IT Opertations intern will work daily with management professionals and staff members of the Network Operations, Cyber Security Operations, Aircraft Connectivity Support and Service Desk teams. This role will help prepare the department for a planned shift to a new core toolset that will lead toward improved automation and customer experience. This role will also need to work with stakeholders outside the IMS Operations shared service to include business unit project, program and product leaders to facilitate service onboarding and project success.

Primary Responsibilities:

• Responsibility to complete actions related to IMS Customer Operations projects and goals

• Assist in the implementation of ServiceNow as the new ITSM for Collins Aerospace IMS

• Learn and assist in the implementatino of ITIL best practices across our teams in support of IMS customers

• Developing knowledge base articles and procedure references

• Documenting processes and procedures

• Contribute to ACE/LEAN Culture and Continuous Improvement activities

Basic Qualifications:

• Requires a High School Diploma or equivalent and student must be pursuing a Bachelor's or advanced degree in an applicable discipline.

• Must be a U.S. Person/Permanent Resident "Green Card" holder

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.

Our Avionics team advances aviation electronics and information management solutions for commercial and military customers across the world. That means we're helping passengers reach their destination safely. We're connecting aircraft operators, airports, rail and critical infrastructure with intelligent data service solutions that keep passengers, flight crews and militaries connected and informed. And we're providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

Note:

• Background check and drug screen required (every external new hire in the U.S.)

• Drug Screen only performed on re-hires who have been gone for more than 1 year

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again.