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ACTS-Aviation Security Inc. has an immediate opening for an Airport Security Manager at O'Hare International Airport in Chicago,IL.

Established in 2001, ACTS-Aviation Security has grown to become one of the leading providers of security solutions to the US aviation market. ACTS-Aviation Security, Inc. is a wholly owned subsidiary of the international security company ICTS Europe and specializes in the provision of security solutions and services; primarily focused on catering, aircraft and cargo screening. With corporate offices in Chicago and Atlanta, and operational centers at more than 30 airports across the United States, ACTS provides nationwide coverage. As an ICTS Europe subsidiary, ACTS offers unmatched experience, expertise, quality and innovation. ACTS Security Agents are proud of their role in aviation security and have the opportunity for advancement – the ideal place to build a career in aviation security.

The Airport Security Manager will be responsible for the following:

• Providing leadership and direction to officer personnel by coaching, counseling and developing skills
• Manage the financial aspects of project by overseeing payroll, billing, accounts receivable, scheduling, recruiting and training
• Be available as the single point of contact for the customer
• Work with all levels of the customer organization to identify, analyze and resolve issues and create opportunities for continuous improvement
• Lead by example to motivate staff and to represent ACTS-Aviation Security with best in class service delivery

Essential Functions:

The Security Manager is responsible for overseeing day to day operations, including hiring, training, disciplining, and terminating staff. This position will build, improve, and maintain relationships with clients and employees; develop and retain staff; coordinate needed support services; and solve problems to effectively run the account, as well as ensuring compliance with all Title 49 CFR. Part 1542 Regulations. This position will be responsible for meeting or exceeding financial and operational goals, and ensuring the delivery of exceptional customer service and security programs. This position will maintain or oversee maintenance of weekly operating schedules and completion of payroll for assigned security personnel. This position will provide after-hours emergency response as required.

The ideal candidate will:

• Possess a Bachelor’s degree or equivalent experience plus at least 5 years’ experience as a manager in security, law enforcement, or the Military.
• Have a valid State of Illinois private security contractor license
• Be highly knowledgeable of the Aviation industry, specifically, guidelines surrounding aviation security as issued by governing agencies.
• Have sound judgment and integrity managing a large team and have a sense of urgency to respond to personnel and client calls 24 hours a day.
• Be highly motivated self-starter with outstanding written, verbal, multi-tasking skills, organizational and interpersonal skills with superior client relationship skills.

It is highly desirable that the Security Manager has achieved the American Association of Airport Executives (AAAE) Airport Certified Employee (ACE) designation for Security within one (1) year of employment.

Key Responsibilities:

• Supervises the day to day security operations.
• Manages security officers and shift supervisors, including hiring/selection, scheduling, payroll, training, coaching, development and support.
• Ensures the client site is provided with high quality security services to protect people and property.
• Builds, improves and maintains effective relationships with both clients and employees.
• Coordinates necessary support services to effectively manage client site to meet or exceed financial and operational goals and ensure delivery of best in class customer service and security programs.
• Manage, track and ensure full compliance with state security licensing requirements for Company and Security Guards

Additional Responsibilities:

• Ensures all required reporting and contract compliance requirements are met.
• Assures regular communication of issues or program with client.
• Handles any escalated security issues or emergency situations appropriately.
• Other management responsibilities as determined by client or COO.
• Communicates staffing needs via requisition form; assists recruiters in identifying, interviewing, and hiring quality candidates.
• Develops staff in both technical and professional skills through performance management (coaching, counseling, disciplining, training, annual formal performance evaluations, recognition, etc.).
• Assures that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.).
• Communicates policies, company announcements, and job openings through a consistently updated READ file at each site.
• Meets all contractual scheduled hours with a minimum of unbilled overtime.
• Coordinates and/or conducts site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet ACTS-Aviation Security’s corporate training standards.
• Develops and maintains operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff.
• Manages uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists.
• Takes a proactive role in communicating with the client and meeting the client’s needs by meeting with the client regularly, listening to issues, and providing security and technical expertise and solutions. Strives to ensure complete customer satisfaction.
• Enforces ACTS-Aviation Security policies

Demonstrated Competencies to be Successful in the Position :

• Security Mindset – take pride in keeping the skies safe and the flights secure
• Trust - keeping promises and speaking the truth.
• Customer Focused - the willingness to listen and the duty to act – promptly and appropriately.
• Team Spirit - integrity, experience, collaboration and open communication.
• Innovation – creativity, seeking new ideas, continuous improvement though anticipating change and adapting to it.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Candidates will be required to go through pre-employment drug screen, criminal check and/or airport fingerprinting.
ACTS is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category protected under applicable law.

For further information regarding Equal Employment Opportunity copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.